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CUSTOMER SERVICE POLICY

Our first priority is to satisfy customers to the full extent possible. For this purpose, we ensure that they are getting quality services from us. We also provide support after the order’s delivery. Customers can check the following services to get the most of us. If you have any confusion or question about ordering or delivery, please write to us at: info@swordskingdom.co.uk

How safe is my order with the Swords Kingdom?

We assure our valuable customers/visitors’ complete safety of their personal information as we use secure encryption. Your credentials will not be revealed to any third party in any case.

What are the payment options on swordskingdom.co.uk?

We accept payments through a secure payment processor and Checkout. These are the most reliable and flexible payment processors available. We accept all type of Cards Payments. For PayPal payments, please ask we will email PayPal invoice for payment.

What are your quoted prices?

All the prices mentioned on the site are in GBP and are correct. We reserve the right to change the prices anytime without any prior notice.

Inland TAX/VAT?

No additional TAX/VAT is added in these prices. However, any other Import Duty, VAT, Inland Tax (if applicable) is not included in the prices, and buyer/customer will be payable (if applicable).

How do I know my order has been received?

We send a confirmation email after each order placement. Please contact us if you haven’t received any order confirmation email.

SHIPPING & DELIVERY

Where do you Ship and what are my Shipping charges?

We Ship worldwide on customer provided address at the most affordable Shipping/postal rates. We use Tracked Services. You can track your order once shipped. Please check shipping prices by adding item to cart and follow check out or you can ask us for shipping charges. Please email at info@swordskingdom.co.uk

From where do you ship the orders?

We Ship orders from different countries depend on stock availability. We ship orders from within the UK – USA – China – Pakistan. We use Express Tracked services.

What if I don’t receive my order?

If such a case happens, contact us immediately and send us your order number. We’ll solve this problem in a short time.

What if I’m not in when you deliver?

If this is the case, our courier will leave a card containing info regarding how you can get your order.

RETURNS, REFUNDS & REPLACEMENTS

What is your returns policy?

For our complete policies about Returns, Exchanges, and Defected items Exchanges, Please read our Returns and Exchange policies. Visit this page and you’ll get what you want.

MY ACCOUNT

How can I remove my credit card information from my account?

You don’t need to worry about this. We don’t keep credit card information in record. You do not need your credit card details for registration.

What if I forgot my account number and password?

Contact us and we will send a reset password details to your email address.

PROMOTIONS

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