In this section, we are providing all kinds of solutions to customers’ problems:
Can I sharpen the replica collectibles?
The collectibles with carbon steel blade material can be sharpened. However, the stainless steel collectibles replicas cannot be sharpened. We already sell replica collectibles with slightly sharp blades. Contact us if you require any customization in this regard.
Are your replica collectibles"Combat Ready"?
No! Our collectibles are replica models and can’t be used for real battles.
Does Swords Kingdom sell my personal information?
No. We don’t take part in such activities. We respect the privacy of our clients.
Do you ship worldwide?
Yes. We ship worldwide but one must check the shipping rates to know the exact rates in his area.
Do you backorder items that are not available at the time of shipping?
Yes. We give our customers the right to cancel backorders any time.
Will I be charged for items not shipped?
No! If the item is not shipped, we’ll not charge anything. However, the charge will be made only after the item has been shipped.
Can I request a paper catalog?
Yes, If a customer requires catalog, we’ll send it. Call us or send us an email for this purpose. You must mention your full name and mailing address for getting the catalog.
What are my payment options?
We offer secured payment processing options that accepts nearly all the Major Debit and Credit Cards.
When I place an order on the internet, how will I know if the item is out of stock?
If any item is not in stock at the time of your order placement, we’ll send an email to your provided email address. We send order confirmation email to every customer. We also send a second email when the order has been shipped.
When will my order ship?
Shipment takes from 4 – 5 working days.
When does my credit card get charged?
The credit card or debit card will be charged immediately after you've placed your order. However, if an issue occurs like your bank not allowing online transactions or you having insufficient balance in your account, your card will not be charged.
Charges for International orders
At SwordsKingdom.co.uk, we offer free shipping for United Kingdom and Western European customers. However, there are nominal shipping charges for Eastern European customers.
Do you have a no hassle return policy?
Yes! Customers can return any item if he/she is not satisfied with the purchase. However, the item must be in its original condition and un-opened. SwordsKingdom.co.uk will refund the purchase price less shipping and other charges if made.
Please carefully read and follow the shipping commands below.
If you want to exchange or return any item, send us your order number.
After the shipment, the defective or damaged items cannot be returned after 30 days of purchase date.
The items which become defected due to wear and tear, cannot be returned or exchange. As there is no manufacturer warranty.
Customers can send any item for return through track-able shipping method. These are FedEx, DHL express and UPS.