We always give top priority to customer satisfaction. We want you to be happy with your purchase. Read our following policies. All the information about quick and hassle-free return are mentioned on this page.
Returns & Exchanges
You can return or exchange your purchased product within 14 days from delivery. Read the following conditions carefully in this regard.
- The item must be in its original condition.
- The item must be unopened with original packing.
- The item should not be damaged or defected.
- The item should be unused.
If the above conditions are met, we’ll proceed with your request in a short time. If you want a refund, we’ll refund the price less the shipping cost. We’ll also charge a restocking fee if applicable. We’ll charge an additional fee if the item is not in its original packing. 2-4 billing cycles will be required for your refund in case of credit card payment. The reason behind it is that the credit card companies need to proceed the payment for appearing on your statement.
- Send us an email for returning an item:
- Full Name
- Phone Number
- Email Address
- Order Number
- Name of Returning Item
- Reason for the Return
If the fields mentioned above are not sent to us, we could delay your refund. If the fields are filled, one of our customer service representatives will send you an email. He will mention the instructions required to return your item.
Damaged or Incorrect Items Received
When the delivery agent is completing the delivery, be sure to check the product carefully.
- Check the packing of the product.
- Check whether the item is damaged or not.
- Check whether the item is the same as ordered.
- Do not dispose off the packaging box until you have been completely satisfied.
You should do above as the agent handover the product to you. If the item is damaged, mention it on all copies of the delivery receipt.
In case of item found damaged, customer should provide us proof with photos as soon delivery received. Our customer service team will inspect the issue. Damage Claims won’t be accepted three days after delivery.
Replacement or Repairing of the item
SwordsKingdom reserves the right to repair or replace any damaged part of any item. The decision to repair or replace any item solely belongs to SwordsKingdom. We’ll try our best to satisfy the customers in this regard.
If any customer decides to interfere in the decision of SwordsKingdom regarding repairing or replacing the product if he/she return the product so that the customer will have to pay the return shipping charges plus any additional handling charges if occurred.
Note: We are giving Wooden Plaques and Stands with most of our items as a gift to our valuable customers. No returns and exchange is possible on these items. Neither you can ask for a refund.
We do our best to solve any issue our customer has mutually. We always respect our customers, and customer satisfaction is our priority. We have a high rate of return customers.